At PrinterDoctorUSA.com, we are committed to delivering quality customer support and service. This policy explains how cancellations and refunds are handled for both services and products. Please review the information below carefully.
1. Service Cancellation
You may cancel a scheduled service or subscription under the following conditions:
- One-Time Services: You may cancel a one-time service appointment up to 24 hours in advance for a full refund of any pre-paid amount. Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.
- Subscription Services: You may cancel your monthly or annual support subscription at any time. The cancellation will take effect at the end of your current billing period. No additional charges will be applied after cancellation.
2. Refunds for Services
Refunds may be offered for services in the following situations:
- Service Not Delivered: If a pre-paid service could not be delivered or completed, you may be eligible for a full refund.
- Service Concerns: If you are not satisfied with the service provided, please contact us within 7 days of the service date. We will make every effort to address your concerns. If the issue remains unresolved, a partial or full refund may be issued at our discretion.
3. Refunds for Products
This applies to physical products such as printer cartridges, paper, or parts purchased from us:
- Unopened Products: Unused and unopened items may be returned within 30 days of purchase for a full refund. Customers are responsible for return shipping costs.
- Defective or Damaged Products: If an item arrives defective or damaged, please contact us immediately. We will arrange a replacement or full refund, including any return shipping where applicable.
4. Non-Refundable Items
The following items are not eligible for a refund:
- Services that have already been completed and confirmed as satisfactory.
- Opened or used printer cartridges, unless found to be defective.
- Digital products or software downloads.
5. How to Request a Refund or Cancellation
To request a refund or cancel a service, please contact our support team using one of the following methods:
- Email: Send your request to the email address listed in the footer of our website. Please include your name, order number, and reason for the request.
- Phone: Call us at +1 888-768-3855.
Refunds are generally processed within 7–10 business days and issued to the original method of payment.
6. Contact Us
If you have any questions or need further assistance regarding this Refund and Cancellation Policy, feel free to reach out through our Contact page or call us at +1 888-768-3855.
